Why haven't I received my tracking confirmation?Updated 8 hours ago

Every CASETEROID order goes through a meticulous production process — including manufacturing, thorough quality assurance checks, and careful packaging — before it's dispatched. This typically takes 2–3 business days, though during periods of high demand there may be slight delays.

Please also ensure that your order does not contain any pre-order items, as these will be dispatched once they become available.

You will receive a shipping confirmation email containing your tracking number as soon as your order has been shipped.

When should I contact support?

If it has been more than 5 business days since you placed your order and you still haven't received your shipping confirmation email, please don't hesitate to reach out to our support team and we'll look into it promptly.