My Order Is Past Its Estimated Delivery Date. What's Next?Updated 12 hours ago

First, check your order's current status using the tracking link provided in your shipping confirmation email.

If your parcel has already reached your country, we recommend contacting your local postal office directly with your tracking number for the most up-to-date information.

Please keep in mind that only business days count toward the total shipping time, and processing time is separate from the delivery window — so your final delivery date may be later than initially expected.

Here's an example to help:

• Order placed: Saturday, March 1st, 2025
• Processing time: 2–3 business days
• Estimated delivery time: 3–7 business days
• If the shipment is delayed, the carrier has up to 10 additional business days to locate the parcel
• Maximum estimated delivery date: Friday, March 28th

If the maximum estimated delivery date has passed and your tracking status remains unclear, contact our support team and we'll investigate right away.