First, check your order's current status using the tracking link provided in your shipping confirmation email. If your parcel has already reached your country, we recommend contacting your local postal office directly with your tracking number for th

First, check your order&apos;s current status using the tracking link provided in your shipping confirmation email.If your parcel has already reached your country, we recommend contacting your local postal office directly with your tracking number for the most up-to-date information.Please keep in mind that only business days count toward the total shipping time, and processing time is separate from the delivery window &#x2014; so your final delivery date may be later than initially expected.Here&apos;s an example to help:<ul><li style="color: rgb(0, 0, 0);">Order placed: Saturday, March 1st, 2025</li><li style="color: rgb(0, 0, 0);">Processing time: 2&#x2013;3 business days</li><li style="color: rgb(0, 0, 0);">Estimated delivery time: 3&#x2013;7 business days</li><li style="color: rgb(0, 0, 0);">If the shipment is delayed, the carrier has up to 10 additional business days to locate the parcel</li><li style="color: rgb(0, 0, 0);">Maximum estimated delivery date: Friday, March 28th</li></ul>If the maximum estimated delivery date has passed and your tracking status remains unclear,&#xA0;<a href="https://support.caseteroid.com/en-US/contact">contact our support team</a>&#xA0;and we&apos;ll investigate right away.

My Order Is Past Its Estimated Delivery Date. What's Next?

Free Shipping — United States. Your parcel will be shipped via Lietuvos Paštas. To track your order:. Free Shipping — Rest of the World. Your parcel will be shipped via DHL. To track your order:. Express Shipping — United States. Your parcel will be

Free Shipping &#x2014; United StatesYour parcel will be shipped via Lietuvos Pa&#x161;tas. To track your order:<ol><li style="color: rgb(0, 0, 0);">Open the shipping confirmation email you received from CASETEROID</li><li style="color: rgb(0, 0, 0);">Locate your tracking number &#x2014; it will be a combination of letters and numbers (e.g. 45724210005044797)</li><li style="color: rgb(0, 0, 0);">Visit our <a href="https://caseteroid.com/apps/aftership">order tracking page</a></li><li style="color: rgb(0, 0, 0);">Enter your tracking number and review your parcel&apos;s status and location</li></ol>Free Shipping &#x2014; Rest of the WorldYour parcel will be shipped via DHL. To track your order:<ol><li style="color: rgb(0, 0, 0);">Open the shipping confirmation email you received from CASETEROID</li><li style="color: rgb(0, 0, 0);">Locate your tracking number</li><li style="color: rgb(0, 0, 0);">Visit our <a href="https://caseteroid.com/apps/aftership">order tracking page</a></li><li style="color: rgb(0, 0, 0);">Enter your tracking number and review your parcel&apos;s status and location</li></ol>Express Shipping &#x2014; United StatesYour parcel will be shipped via FedEx. Track your order anytime using the tracking link in your shipping confirmation email or visit our <a href="https://caseteroid.com/apps/aftership">order tracking page</a> and enter your tracking number.Express Shipping &#x2014; Rest of the WorldYour parcel will be shipped via DHL Express. Track your order using the tracking link in your shipping confirmation email or visit our <a href="https://caseteroid.com/apps/aftership">order tracking page</a> for the most accurate and up-to-date information.

Which tracking website should I use for my order?

Good news — every CASETEROID order ships completely free, no minimum purchase required.

Good news &#x2014; every CASETEROID order ships completely free, no minimum purchase required.

Is free shipping available on all orders?

CASETEROID offers two shipping options:<ul><li style="color: rgb(0, 0, 0);">Free Shipping &#x2014; available on all orders, worldwide, at no cost.</li><li style="color: rgb(0, 0, 0);">Express Shipping &#x2014; available for faster delivery, with rates that vary depending on your country. The exact cost will be calculated and displayed at checkout.</li></ul>

How much does shipping cost?

Yes — CASETEROID offers express shipping worldwide. Depending on your region and country, your order will be handled by our trusted carrier partners to ensure fast and reliable delivery. Simply select your preferred shipping option at checkout.

Yes &#x2014; CASETEROID offers express shipping worldwide. Depending on your region and country, your order will be handled by our trusted carrier partners to ensure fast and reliable delivery. Simply select your preferred shipping option at checkout.

Do you offer express shipping?

Orders shipped outside the EU may be subject to customs duties or import taxes in accordance with your country's local regulations. These charges are determined and imposed by your government and are unfortunately beyond our control. Any applicable c

Orders shipped outside the EU may be subject to customs duties or import taxes in accordance with your country&apos;s local regulations. These charges are determined and imposed by your government and are unfortunately beyond our control.Any applicable customs fees will be collected by the shipping carrier at the time of delivery. For specific information regarding import duties in your region, we recommend reaching out to your local customs office directly.

Are customs and import fees covered by you?

We ship to the majority of countries worldwide and are continuously expanding our reach to make the CASETEROID experience as seamless as possible for every customer — including localized languages, currencies, and more.

We ship to the majority of countries worldwide and are continuously expanding our reach to make the CASETEROID experience as seamless as possible for every customer &#x2014; including localized languages, currencies, and more.

What countries do you ship to?

Estimated delivery times after dispatch are as follows:. Europe. United States. Rest of the World. Please note that delivery times may vary slightly depending on your specific country. During high-demand periods such as the holiday season, minor dela

Estimated delivery times after dispatch are as follows:Europe<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 3&#x2013;9 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>United States<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 10&#x2013;20 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>Rest of the World<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 10&#x2013;20 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>Please note that delivery times may vary slightly depending on your specific country. During high-demand periods such as the holiday season, minor delays may occur.

How long does the shipping take?

Yes — every CASETEROID order is shipped with a fully tracked service. Your tracking number will be included in the shipping confirmation email sent to you once your order has been dispatched. If you haven't received a shipping confirmation email with

Yes &#x2014; every CASETEROID order is shipped with a fully tracked service. Your tracking number will be included in the shipping confirmation email sent to you once your order has been dispatched.If you haven&apos;t received a shipping confirmation email within 5 business days of placing your order, please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> and we&apos;ll look into it right away.

Is my order fully tracked?

Delivery details can only be updated if your order has not yet been shipped. If you need to make a change, please contact our support team as soon as possible and provide the following information:. To update contact information:. To update your ship

Delivery details can only be updated if your order has not yet been shipped. If you need to make a change, please&#xA0;<a href="https://support.caseteroid.com/en-US/contact">contact our support team</a>&#xA0;as soon as possible and provide the following information:To update contact information:<ul><li style="color: rgb(0, 0, 0);">Phone number or email address</li></ul>To update your shipping address:<ul><li style="color: rgb(0, 0, 0);">Recipient First and Last Name</li><li style="color: rgb(0, 0, 0);">Street Name</li><li style="color: rgb(0, 0, 0);">House Number</li><li style="color: rgb(0, 0, 0);">Apartment Number</li><li style="color: rgb(0, 0, 0);">City</li><li style="color: rgb(0, 0, 0);">Postal Code</li><li style="color: rgb(0, 0, 0);">Country</li><li style="color: rgb(0, 0, 0);">Contact Phone Number</li></ul>

Can I change my delivery details?

Due to high demand, processing and production times may occasionally be slightly extended — but rest assured, our team is working diligently to craft every order and dispatch it as swiftly as possible. Please allow 2–3 business days for your order to

Due to high demand, processing and production times may occasionally be slightly extended &#x2014; but rest assured, our team is working diligently to craft every order and dispatch it as swiftly as possible.Please allow 2&#x2013;3 business days for your order to be processed and produced, in addition to the shipping times for your region. Orders with multiple items may require a little extra time, as every piece is made to order with the utmost care and attention to detail.Europe<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 3&#x2013;9 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>United States<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 10&#x2013;20 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>Rest of the World<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 10&#x2013;20 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>

What is the total estimated time to receive my order?

We're currently experiencing exceptionally high demand — and we're truly grateful for the love and support from our community. Every CASETEROID order is crafted individually from scratch, ensuring that each piece meets our exacting quality standards

We&apos;re currently experiencing exceptionally high demand &#x2014; and we&apos;re truly grateful for the love and support from our community. Every CASETEROID order is crafted individually from scratch, ensuring that each piece meets our exacting quality standards before it&apos;s carefully packaged and shipped out. This dedication to quality means some orders may take a little longer than usual, and we appreciate your patience while we get it just right for you.

Why is my order taking longer than expected?

Every CASETEROID piece is crafted individually to order across our European warehouse. Once complete, each order is carefully packaged and shipped with full tracking — from our hands to yours. This process ensures that every product you receive is fr

Every CASETEROID piece is crafted individually to order across our European warehouse. Once complete, each order is carefully packaged and shipped with full tracking &#x2014; from our hands to yours. This process ensures that every product you receive is fresh, flawless, and made exclusively for you.

How are orders made and shipped?

Our Customer Support team is currently handling a higher volume of inquiries than usual and will get back to you within 1–2 business days. More complex issues requiring additional attention may take up to 14 days to fully resolve. We understand you'r

Our Customer Support team is currently handling a higher volume of inquiries than usual and will get back to you within 1&#x2013;2 business days. More complex issues requiring additional attention may take up to 14 days to fully resolve.We understand you&apos;re eager for an update &#x2014; however, please note that sending multiple follow-up messages will move your inquiry to the back of the queue, which may further delay our response. We appreciate your patience as we ensure every message receives the care and attention it deserves.

Shipping & Delivery