Back to Site

Contact us

CASETEROID Help Center

Due to high demand, processing and production times may occasionally be slightly extended &#x2014; but rest assured, our team is working diligently to craft every order and dispatch it as swiftly as possible.Please allow 2&#x2013;3 business days for your order to be processed and produced, in addition to the shipping times for your region. Orders with multiple items may require a little extra time, as every piece is made to order with the utmost care and attention to detail.Europe<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 3&#x2013;9 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>United States<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 10&#x2013;20 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>Rest of the World<ul><li style="color: rgb(0, 0, 0);">Free Shipping: 10&#x2013;20 business days</li><li style="color: rgb(0, 0, 0);">Express: 2&#x2013;3 business days</li></ul>

Due to high demand, processing and production times may occasionally be slightly extended — but rest assured, our team is working diligently to craft every order and dispatch it as swiftly as possible. Please allow 2–3 business days for your order to

What is the total estimated time to receive my order?

Order status

Shipping & Delivery

Customer Support

Processing time

Shipping time

Peak Season Information

Customer support

Collaboration & Promotions

Wholesale & Retail

My Order Is Past Its Estimated Delivery Date. What's Next?

Which tracking website should I use for my order?

Is free shipping available on all orders?

How much does shipping cost?

Do you offer express shipping?

Are customs and import fees covered by you?

What countries do you ship to?

How long does the shipping take?

Is my order fully tracked?

Can I change my delivery details?

Why is my order taking longer than expected?

How are orders made and shipped?

How soon will our support team respond?

Why haven't I received my tracking confirmation?

I was charged but haven't received an order confirmation.

Pre-shipping

How do I return or exchange an item?

I ordered the wrong product. What should I do?

Where do I send my return?

Are returns free of charge?

What is the return window for my order?

How long does a refund take to process?

Can I exchange an item for a product from a different category?

Returns & Refunds

Warranty

I received a broken or defective product. What should I do?

My case doesn't fit or appears to be the wrong size. What should I do?

Why do the colors on my case look different from the website photos?

Why is the inner part of my phone case coming loose?

Why does the same design look slightly different across various products?

Defective AirPods Case

Defective product or Warranty

What payment methods do you accept?

Why isn't my discount code working?

Do you have special offers & discount codes?

I'm having trouble completing my payment. What should I do?

Gift cards

Payments

How much does the MagSafe module weight?

Can Tough cases be sold in separate parts?

What are your cases made of?

Do CASETEROID phone cases have a raised bezel for camera protection?

Who designs CASETEROID cases?

Are your phone cases MagSafe®️ compatible?

Do CASETEROID cases cause my phone to overheat?

What is the weight and thickness of a CASETEROID case?

Phone cases

Products

What is the total estimated time to receive my order?Updated 3 hours ago