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CASETEROID Help Center

Return instructions, including the return address, will be provided via email once you&apos;ve submitted a request through our <a href="https://support.caseteroid.com/en-US/contact" id="isPasted">contact form</a>. Please do not send any items back before receiving these instructions.

Return instructions, including the return address, will be provided via email once you've submitted a request through our contact form. Please do not send any items back before receiving these instructions.

Where do I send my return?

Returns & Refunds

Customer Support

Processing time

Shipping time

Peak Season Information

Customer support

Collaboration & Promotions

Wholesale & Retail

My Order Is Past Its Estimated Delivery Date. What's Next?

Which tracking website should I use for my order?

Is free shipping available on all orders?

How much does shipping cost?

Do you offer express shipping?

Are customs and import fees covered by you?

What countries do you ship to?

How long does the shipping take?

Is my order fully tracked?

Can I change my delivery details?

What is the total estimated time to receive my order?

Why is my order taking longer than expected?

How are orders made and shipped?

How soon will our support team respond?

Shipping & Delivery

Why haven't I received my tracking confirmation?

I was charged but haven't received an order confirmation.

Pre-shipping

Order status

How do I return or exchange an item?

I ordered the wrong product. What should I do?

Are returns free of charge?

What is the return window for my order?

How long does a refund take to process?

Can I exchange an item for a product from a different category?

Warranty

I received a broken or defective product. What should I do?

My case doesn't fit or appears to be the wrong size. What should I do?

Why do the colors on my case look different from the website photos?

Why is the inner part of my phone case coming loose?

Why does the same design look slightly different across various products?

Defective AirPods Case

Defective product or Warranty

What payment methods do you accept?

Why isn't my discount code working?

Do you have special offers & discount codes?

I'm having trouble completing my payment. What should I do?

Gift cards

Payments

How much does the MagSafe module weight?

Can Tough cases be sold in separate parts?

What are your cases made of?

Do CASETEROID phone cases have a raised bezel for camera protection?

Who designs CASETEROID cases?

Are your phone cases MagSafe®️ compatible?

Do CASETEROID cases cause my phone to overheat?

What is the weight and thickness of a CASETEROID case?

What ink does CASETEROID use to print its cases?

Do CASETEROID phone cases contain glitter?

My phone model isn't listed. Can I use a case made for a different model?

How do I clean my CASETEROID phone case?

Phone cases

Is the ChargePod Power Bank compatible with all devices?

Why does my power bank feel warm while charging?

ChargePod Wireless Chargers — FAQ

Chargers

Premium Screen Protectors

Screen Protectors

Is it MagSafe-compatible?

Will it work with Android phones?

Does it match my CASETEROID case?

Can I use it as a stand?

Does it spin?

How thick is it?

Will it block wireless charging?

Ring Holders

Main features

How do I find the correct AirPods model for my case?

How to remove the AirPods case?

AirPods cases

Products

Where do I send my return?Updated a month ago