Returns & Refunds

How do I return or exchange an item?

Initiating a return or exchange with CASETEROID is simple. Please follow the steps below:. Our support team will get back to you promptly with the next steps.

I ordered the wrong product. What should I do?

No worries — we're here to help. Please follow the steps below as soon as possible:. Our support team will get back to you promptly with the next steps.

Where do I send my return?

Return instructions, including the return address, will be provided via email once you've submitted a request through our contact form. Please do not send any items back before receiving these instructions.

Are returns free of charge?

While we strive to ensure every CASETEROID customer is completely satisfied with their purchase, we understand that returns are sometimes necessary. Please note that the cost of return shipping is the responsibility of the customer. We encourage you

What is the return window for my order?

You have 30 days from the date of delivery to initiate a return. We recommend reviewing our full return policy for complete details and conditions.

How long does a refund take to process?

Refunds are issued to the original payment method used at the time of purchase and typically take 1–3 business days to process. Please note that international transactions may occasionally take a little longer to reflect in your account. If you have

Can I exchange an item for a product from a different category?

Exchanges are only available within the same product category. If you'd like a completely different item, we'd be happy to process a refund so you can place a new order at your convenience. Please contact our support team to get started.