You can find our warranty periods and coverage details on our warranty page. If you believe your product is covered under warranty, please contact our support team and provide the following information:. Providing these details upfront will allow us

You can find our warranty periods and coverage details on our <a href="https://caseteroid.com/pages/warranty">warranty page</a>.If you believe your product is covered under warranty, please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> and provide the following information:<ul><li style="color: rgb(0, 0, 0);">Order number</li><li style="color: rgb(0, 0, 0);">A detailed description of the issue</li><li style="color: rgb(0, 0, 0);">Any information on how the damage may have occurred</li><li style="color: rgb(0, 0, 0);">Images or a video of the faulty product clearly showing the problem</li></ul>Providing these details upfront will allow us to assess your claim and resolve the issue as efficiently as possible.

Warranty

We sincerely apologize if your order arrived in less than perfect condition. Please contact our support team right away and provide the following:. Providing these details upfront will allow us to resolve the issue for you as quickly as possible.

We sincerely apologize if your order arrived in less than perfect condition. Please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> right away and provide the following:<ul><li style="color: rgb(0, 0, 0);">Order number</li><li style="color: rgb(0, 0, 0);">A detailed description of the issue</li><li style="color: rgb(0, 0, 0);">Images or a video of the defective product clearly showing the problem</li></ul>Providing these details upfront will allow us to resolve the issue for you as quickly as possible.

I received a broken or defective product. What should I do?

First, please review your order to confirm that the correct model was selected at the time of purchase. If you're certain the correct model was ordered but received an ill-fitting or incorrect case, please contact our support team and provide the fol

First, please review your order to confirm that the correct model was selected at the time of purchase.If you&apos;re certain the correct model was ordered but received an ill-fitting or incorrect case, please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> and provide the following:<ul><li style="color: rgb(0, 0, 0);">Order number</li><li style="color: rgb(0, 0, 0);">A detailed description of the issue</li><li style="color: rgb(0, 0, 0);">A video clearly demonstrating how the case fits your phone</li><li style="color: rgb(0, 0, 0);">A photo of the model number indicated on the inside of the case</li></ul>Providing these details upfront will allow us to resolve the issue for you as quickly as possible.

My case doesn't fit or appears to be the wrong size. What should I do?

Please note that colors may appear slightly different in person compared to product images displayed on our website, due to variations in screen settings, lighting, and display calibration. This is considered normal and does not constitute a defect.

Please note that colors may appear slightly different in person compared to product images displayed on our website, due to variations in screen settings, lighting, and display calibration. This is considered normal and does not constitute a defect.However, if you believe your product is defective or you have received the wrong design, please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> and provide the following:<ul><li style="color: rgb(0, 0, 0);">Order number</li><li style="color: rgb(0, 0, 0);">A detailed description of the issue</li><li style="color: rgb(0, 0, 0);">A video clearly showcasing the problem</li></ul>Providing these details upfront will allow us to resolve the issue for you as quickly as possible.

Why do the colors on my case look different from the website photos?

If you have purchased a CASETEROID Tough phone case, please note that these are dual-layer cases constructed with a shock-absorbing TPU inner layer and a hard polycarbonate outer shell. These two layers are intentionally designed to work together whi

If you have purchased a CASETEROID Tough phone case, please note that these are dual-layer cases constructed with a shock-absorbing TPU inner layer and a hard polycarbonate outer shell. These two layers are intentionally designed to work together while remaining separate, providing enhanced protection and easy handling.If the outer polycarbonate shell appears to be coming loose, simply realign it with the TPU inner layer &#x2014; this is completely normal and not a defect.If the issue persists or you believe your case is defective, please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> for further assistance.

Why is the inner part of my phone case coming loose?

The materials and production techniques used for our cases may vary across different phone models. As a result, slight variations in shade, finish, or color may occur even within the same design. This is a natural outcome of our manufacturing process

The materials and production techniques used for our cases may vary across different phone models. As a result, slight variations in shade, finish, or color may occur even within the same design. This is a natural outcome of our manufacturing process and is not considered a defect.If however you believe your product is defective or you have received the wrong design, please <a href="https://support.caseteroid.com/en-US/contact">contact our support team</a> and provide the following:<ul><li style="color: rgb(0, 0, 0);">Order number</li><li style="color: rgb(0, 0, 0);">A detailed description of the issue</li><li style="color: rgb(0, 0, 0);">Images or a video of the product clearly showing the problem</li></ul>Providing these details upfront will allow us to resolve the issue for you as quickly as possible.

Why does the same design look slightly different across various products?

Case is falling off the device. Print doesn't align. The print on our AirPods cases is applied separately before the covers are assembled together. As a result, the pattern may not always align perfectly — this is an inherent characteristic of the pr

Case is falling off the device<ul><li style="color: rgb(0, 0, 0);">First, ensure that you have purchased the correct case for your specific AirPods model</li><li style="color: rgb(0, 0, 0);">Please note that your AirPods case includes double-sided tape on the inside of the lid &#x2014; this must be peeled off prior to use to prevent the case from slipping off your device</li></ul>Print doesn&apos;t alignThe print on our AirPods cases is applied separately before the covers are assembled together. As a result, the pattern may not always align perfectly &#x2014; this is an inherent characteristic of the production process and is not considered a defect.If you believe your product has an issue beyond the above, please&#xA0;<a href="https://support.caseteroid.com/en-US/contact">contact our support team</a>&#xA0;and provide your order number, a detailed description of the problem, and images or a video clearly showing the issue.

Defective AirPods Case

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